Preorders can be cancelled at anytime until products have been packaged and ready to ship. Shipping status can be seen from your AdvanceTC account. If you have made a preorder and want to cancel it, please be aware cancellations can only be done if the status is still ‘Pending Delivery’. Also be aware certain charges will be levied for payment and transaction handling and administrative expenses.

Preorder refunds will be sent back to their original payment method. Should the method be unavailable, kindly contact our customer support to arrange an alternative refund method, at the relevant channel most convenient to you.

Certain functionalities of an Xplore device are reliant on the Xplore application which comes pre-installed on all Xplore devices. If you have removed this application by mistake, you can redownload the application from the relevant App store, or directly from our website Xplore app download page.

All service plans package features do not carry forward to the next month unless specifically mentioned otherwise. All service plans are prepaid in advance unless indicated otherwise.